Check-in is from 15:00 and arrivals are welcome until 23:00; check-out is before 12:00, and luggage storage is available for a late flight out. Daily housekeeping and the concierge are included: the concierge can stock the fridge before you arrive, arrange laundry, a private dinner for up to six guests per villa with two days' notice, an in-villa massage, transport, bicycles or scooters. The house rules are short: no parties or events, no smoking indoors, quiet hours from 22:00, no pets, and the pool is unfenced so little swimmers need company.
What are check-in and check-out times?
Check-in is from 15:00 (until 23:00) and check-out is before 12:00. Early check-in or late check-out may be possible when availability allows.
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We never promise it in advance, because it depends on whether the villa is free that day: tell us what you would like and we will confirm closer to your arrival.
What if our flight lands late in the evening?
Arrivals are welcome until 23:00, and later by arrangement: tell us your flight number. For a late arrival you receive further instructions and the code of the key safe on WhatsApp, so you can let yourself in. The concierge can arrange the airport transfer as well.
More on this: Bali airport to Sanur →How can I contact the concierge during my stay?
The concierge can be contacted in person or on WhatsApp during your stay.
Is housekeeping every day?
Yes. Daily housekeeping is included, with no cleaning fee, and it usually comes while you are out or by the pool.
Can the fridge be stocked before we arrive?
Yes. Tell us in advance what you would like and the concierge arranges it. You pay for what you order.
Can a private dinner be arranged?
Yes. A private dinner for up to six guests per villa can be arranged with at least two days' advance notice.
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A private chef cooking in the villa is arranged the same way. On a both-villas booking a dinner for twelve at one table is not something we promise: each house has its own kitchen and its own table for six.
What else can the concierge arrange?
Laundry, a private chef, an in-villa massage, the fridge stocked before arrival, airport transfers, taxis and drivers, bicycle and scooter rental, tours, restaurant reservations, a baby cot and high chair, and flowers or a cake for a celebration.
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We never quote a price for any of it here: the concierge confirms the cost with you before anything is arranged. If what you want is not on the list, ask anyway and they will check whether it can be done.
What are the house rules?
No parties or events, no smoking indoors (the deck is fine), quiet hours from 22:00, no pets, and children are welcome but the pool is unfenced, so supervise little swimmers.
More on this: Policies →Can we store our luggage after check-out?
Yes. Luggage storage is available, which helps with the late evening flights out of Denpasar: check out before 12:00, spend the day in Sanur and collect your bags on the way to the airport.
When do we get the exact address?
Straight after booking: the full address, with the house number, is sent to you once your booking is confirmed. What we publish is the street: the villas are on Jl. Bet Ngandang II in south Sanur, on the beach side of the bypass. The house number and the gate code are not public.
More on this: Where Oasis Residences is →Not answered here?
Ask in the Ask Oasis chat on this site: it answers from the same facts as these pages; when it cannot answer, it shows you how to reach the owner. Or search every answer on the site at once: